BCCNP reviews all complaints about all nurses (licensed graduated nurse, licensed practical nurses, nurse practitioners, registered nurses, and registered psychiatric nurses) currently or formerly registered to practise in British Columbia.
Complaints must be submitted in writing to BCCNP by email, fax or mail. Complaints must describe a specific concern about the conduct, competence, or health ailment (impairing practise) of an individual nurse. BCCNP does not have jurisdiction to review complaints that are not related to an individual nurse’s practice, such as health care facility policies.
Your must include:
In order for us to investigate your complaint, we require specific details about what happened. For example:
In the course of an investigation, information provided will be disclosed, where relevant, to the nurse and witnesse(s). This disclosure is in accordance the Health Professions Act. Although most written complaints are resolved without a discipline hearing, information provided to or obtained by BCCNP in the course of investigation may become public if a hearing is required.
If you have any questions about how to submit a written complaint, call the Intake Advisor at 604.742.6200 in Metro Vancouver or toll-free 1.866.880.7101 in Canada.