Investigations
After receiving a written complaint, BCCNP investigates the allegations. The nature of an investigation depends on the allegations. Common investigative steps include:
- obtaining additional information from the complainant
- obtaining medical documents
- conducting witness interviews
- reviewing relevant health care policies and procedures

How BCCNP resolves complaints. Click enlarge and download PDF.
The nurse is provided with an opportunity to review the evidence and respond to the allegations. This provision is required by law. In most cases, the complainant is then given the opportunity to review and comment on the nurse’s response to the complaint.
Investigations are overseen by the Inquiry Committee, an independent decision-making committee made up of registered nurses and members of the public.
Timeframe
Investigations are often complex and delays are common while BCCNP seeks relevant information from third parties, such as medical documentation. Investigations may take longer than 12 months to complete. The law requires BCCNP to update complainants on the status of the investigation at certain intervals. Complainants and registrants are encouraged to contact BCCNP with questions during the investigation.