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Patient Care Quality Offices


When you have a concern about a nurse's practice, we recommend:

  • if possible, you discuss the problem directly with the nurse, the nurse’s supervisor or both.
  • you consider pursuing the matter with the Patient Care Quality Office and/or health care agency where the nurse works if your complaint is not resolved to your satisfaction after speaking to the nurse and/or supervisor.

Regardless of how (or whether) you attempt to address your concern directly with the nurse or health care agency, you can always submit a written complaint to BCCNP.

Public protection: When you have concerns about a nurse

Patient Care Quality Offices

Each health authority in British Columbia has a Patient Care Quality Office. The purpose of these offices is to assist in the resolution of complaints. They have direct access to staff and health records information to assist in addressing your concerns.

Fraser Health​ Interior Health
Northern Health​ Provincial Health Authority
Vancouver Coastal Health Island Health