As a nurse, you may face problems that impact your practice. The focus of this resource is to present a process for addressing problems that cannot be resolved at the individual level and must be forwarded to the employer.
BCCNP encourages a collaborative approach to resolving professional practice problems. The goal is safe, competent and ethical care for clients.
It’s any problem or situation that:
Nurses and employers have responsibilities in the workplace.
The first step to resolve a problem is to clarify the nature of the problem and how best to approach it.
Use the "Resolving Professional Practice Problems" worksheet to help organize your thoughts.
Now that you have clarified the problem, it’s vital to communicate it. Start with verbal communication.
After your meeting, follow up in writing with your manager. Send your manager a summary of what was discussed, the response received, and the next steps you agreed upon.
Clearly and concisely document your communication. Keep a record of all correspondence.
See sample letter/memo under "Resources."
Continue to work within the system to improve client care.
At any time in this process, you can contact a
BCCNP regulatory practice consultant.
For further information on the Standards of Practice or professional practice matters, contact us: