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Director, Registration Cases & Hearings


Director, Registration Cases & Hearings

​Regular, full-time

​​​BCCNP is recruiting for a senior leadership role in the college. The Director, Registration Cases & Hearings (RCH) leads a team of staff to achieve the strategic and operational goals and objectives of BCCNP through the development of the registration cases and hearings aspect of the Registration Program. The Director, RCH ensures registration cases and hearings serve the college's mandate of protection of the public through clear, fair and well-reasoned and defensible decisions.

Interested candidates may have legal counsel experience in a regulatory setting, investigative agency, or experience in administrative law and/or credentialing investigations. ​

​Who we are

BCCNP is the college empowered under the Health Professions Act to regulate the practice of all licensed practical nurses, registered nurses, registered psychiatric nurses and nurse practitioners in British Columbia. Regulation helps protect the public by ensuring that the healthcare they receive from nurses is competent and ethical, and that the profession maintains a suitable membership capable of providing safe and effective care.

At BCCNP each of us strives to meet our commitment to the following values to maintain a workplace that is respectful and supports the well-being of every BCCNP employee:

  • Trust is essential 
  • Better together
  • Speak the truth
  • Protect the public 
  • Stay curious 
As a member of the team, you can expect to be treated in a respectful and professional manner. While your workload will be busy, the college supports staff in achieving a healthy work-life balance. 

What you will be doing

Reporting to the Deputy Registrar, Registration, the Director, RCH oversees, manages and evaluates the registration case and hearing program for all nursing groups regulated by BCCNP. The Director provides leadership, mentorship and oversight to staff responsible for managing complex cases, works closely with leadership to integrate and improve BCCNP regulatory policies and programs, and liaises with external stakeholders including the Health Professions Review Board (HPRB), the Registration Committee, employers, legal counsel, the BC Nurses' Union, disability insurance providers and members of the public concerning matters related to registration cases and ​hearings. 

Responsibilities include​:

  • ​In consultation with the Deputy Registrar, Registration, and Director, Registration & Exam Services, the Director develops operational plans and contributes to strategic plans for the Registration Program
  • In collaboration with the Deputy Registrar, Registration and Director, Registration & Exam Services, plans, develops, implements and evaluates programs and services related to complex applications, assessments and registration of applicants for registration, renewal and reinstatement
  • In consultation with the Deputy Registrar, Registration and Registration Committee develops, implements, monitors, and enforces the standards and policies related to complex registration and reinstatement of applicants
  • Oversees the day to day operations of the registration cases and hearings program, including determining staffing needs and establishing performance expectations, providing ongoing coaching, responding to escalations from college staff, applicants, registrants, employers and other third parties/stakeholders, prioritizing and assigning caseloads and adjusting staff work assignments to meet operational needs, and identifying issues or gaps in policies and procedures
  • In consultation with Legal Counsel, identifies areas for BCCNP bylaw development, amendment, and improvement, and works collaboratively with the Legal Counsel and the BCCNP Privacy Officer, as appropriate, for registration related privacy matters
  • Identifies and reports on registration program risks and establishes, implements and monitors mitigation strategies
  • Leads or participates in organizational quality assurance activities
  • Maintains registration case statistics and details for the purpose of reporting, analysis, evaluation, and policy development/improvement
  • Collaborates with the Director, Registration & Exam Services to ensure IT solutions accurately reflect the business needs of registration, renewal and reinstatement, and exams
  • Collaborates with the Director, Registration & Exam Services to oversee the maintenance of the public register and registration records
  • Collaborates with the Director, Registration & Exam Services, and Communications staff to ensure applicants and registrants receive clear, accurate, current, transparent information regarding application, assessment and registration, particularly as it relates to complex registration processes
  • Orientates, educates and contributes to the development of registration committee and staff competencies in registration investigations, administrative decision making and processes
  • Collaborates with the Deputy Registrar, Registration, to develop, monitor and evaluate the portfolio budget activities including legal budget for registration and identifies concerns and course corrections 
  • Maintains a positive work environment and fosters collaborative and effective working relationships both within and outside of the department to sustain and enhance the college's desired culture
  • Works collaboratively with other regulators provincially, nationally, and internationally to monitor trends and issues related to regulation, identify priorities for collaboration and alignment, and exchange information regarding best practices, policy and legislation
  • Develops and delivers presentations concerning registration and related topics at health regulation or related conferences, employer organizations and education institutions

Your education & skills

  • Bachelor of law degree or Juris Doctor preferred
  • 7 to 10 years' experience in a regulatory setting or investigative agency, or a law firm working in the areas of administrative law and/or credentialing investigations
  • Demonstrated leadership experience in an ever-changing environment required
  • Demonstrated management abilities within a unionized and professional environment
  • Excellent interpersonal skills coupled with conflict management and negotiation skills
  • Politically astute and culturally sensitive
  • Ability to establish strong working relationships with a variety of stakeholders
  • Excellent oral and written communications skills and the ability to communicate effectively with individuals at all levels of the organization
  • Strong presentation and facilitation skills 
  • Proven experience managing multiple simultaneous projects
  • Ability to identify the developmental needs of employees and to provide coaching, mentoring and other assistance
  • Demonstrated ability to plan, implement and evaluate operational and strategic plans to support department objectives
  • Strong technical aptitude and ability to leverage technology to drive change
  • Strong working level knowledge and experience using MS Office
  • Ability to adapt to internal databases required; experience with MS Dynamics CRM preferred
  • Knowledge of applicable legislation including but not limited to the Health Professions Act, Freedom of Information & Protection of Privacy Act, Criminal Records Review Act, Administrative Tribunals Act, Canadian Free Trade Agreement, Human Rights Code and Criminal Code is an asset ​

Compensation & benefits

The successful candidate will enjoy a generous compensation and benefits package.

How to apply

Please forward your resume and cover letter, indicating where you learned of this opportunity, to careers@bccnp.ca. The closing date for applications is Feb. 21, 2020.​

While we appreciate all responses, only shortlisted applicants will be contacted.​