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Senior Manager, Inquiry & Discipline

Senior Manager, Inquiry & Discipline

Regular, full-time


The British Columbia College of Nursing Professionals (BCCNP) is recruiting for an exciting and challenging senior management role at the College.

Managing a skilled team conducting investigations, monitoring, discipline and appeals, the Senior Manager, Inquiry & Discipline serves the College's mandate of protection of the public through thoughtful and thorough inspection and inquiry, to achieve the strategic and operational goals and objectives of the College.  

This role will appeal to a legal professional with experience providing direction and oversight to a multidisciplinary team, conducting investigations, and applying relevant legislation, bylaws and policies.

Who we are

BCCNP is responsible for regulating all licensed practical nurses, registered nurses, registered psychiatric nurses, and nurse practitioners in British Columbia. BCCNP works with nurses to: ensure they are registered with the College; to develop, update, and maintain standards of practice; and to take action if these standards are not followed.

At BCCNP each of us strives to meet our commitment to the following values to maintain a workplace that is respectful and supports the well-being of every BCCNP employee:

  • Trust is essential
  • Better together
  • Speak the truth
  • Protect the public
  • Stay curious

As a member of the team, you can expect to be treated in a respectful and professional manner. While your workload will be busy, the College supports staff in achieving a healthy work-life balance.

What you will be doing

Reporting to the Deputy Registrar, Inquiry and Discipline (I&D), the Senior Manager, Inquiry & Discipline  (I&D) provides managerial oversight and leadership to the staff responsible for the professional conduct review activities of the four nursing designations (licensed practical nurse, nurse practitioner, registered nurse and registered psychiatric nurse) of the I&D Department. The activities of the professional conduct review program include investigating complaints, conducting discipline hearings, reviews and appeals, monitoring compliance with limits and conditions on registrants, and addressing the unauthorized use of reserved titles, in addition to recommendations to statutory committees of the Board regarding the regulatory status of registrants in the PCR review process.


  • Contributing to the strategic and operational plans of BCCNP through her/his program expertise
  • Working closely with Deputy Register and the PCR team to ensure the development, implementation and evaluation of the program strategy and objectives
  • Managing and coordinating the work of the portfolio and ensuring program activities are in accordance with relevant legislation, bylaws and policies; working with staff to manage change and conflict and to adopt new processes and practices
  • Coordinating the ongoing review and implementation of PCR policy and processes; providing advice on PCR policy to internal and external stakeholders
  • Overseeing the implementation of BCCNP Bylaw and legislative changes within the PCR Program
  • Managing the intake & triage team to ensure files are appropriately triaged while assessing risk and deploying early intervention strategies
  • Managing the compliance monitoring program with the view of mitigating risk and taking appropriate action when limits and conditions are breached
  • Providing direction on files relating to the unauthorized use of reserved titles
  • Conducting investigations pursuant to the Health Professions Act  (HPA) and Bylaws
  • Attending HPRB mediations on behalf of the College and representing BCCNP as counsel at regulatory hearings and attending
  • Liaising with and providing direction to legal counsel and staff regarding discipline hearings, inquiry proceedings, matters before the courts or administrative tribunals and reviews related to I&D Committee decisions
  • Working with the I&D management team and the Deputy Registrar, and internal legal counsel to review bylaws, policies and procedures to ensure best practice and compliance with the HPA and administrative law
  • Determining staffing needs; developing, coaching and managing staff; fostering collaborative and effective working relationships with all staff

Your education & skills

  1. Bachelor of Law Degree or Juris Doctor required. Must be a practicing member of the Law Society of B.C
  2. Seven to ten years' experience in a regulatory setting or investigative agency; or a law firm working in the areas of administrative or criminal law and/or investigations. Experience in professional regulatory enforcement, employment investigations, critical incident investigations are an asset
  3. Proven leadership ability in an ever-changing environment
  4. Demonstrated management abilities within a unionized and professional environment
  5. Excellent interpersonal skills, coupled with conflict management and negotiation skills
  6. Politically astute and culturally sensitive. Ability to establish strong working relationships with a variety of stakeholders
  7. Excellent oral and written communications skills and the ability to communicate effectively with individuals at all levels of the organization
  8. Strong presentation and facilitation skills. Proven experience managing multiple simultaneous projects
  9. Ability to identify the developmental needs of employees and to provide coaching mentoring and other assistance
  10. Strong technical aptitude and ability to leverage technology to drive change. Strong working level knowledge and experience using MS Office
  11. Experience with internal databases required. Experience with MS Dynamics CRM preferred
  12. Knowledge of applicable legislation including but not limited to the Health Professions Act, Freedom of Information & Protection of Privacy Act, Criminal Records Review Act, Administrative Tribunals Act, Human Rights Code, & Criminal Code is an asset

Compensation and benefits

The successful candidate will enjoy a generous compensation and benefits package.

How to apply

Please forward your resume and cover letter, indicating where you learned of this opportunity, to The closing date for applications is August 21, 2019.

Thank you for your interest in the BC College of Nursing Professionals.

While we appreciate all responses, only shortlisted applicants will be contacted.