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NCAS Assessment Operations Manager

Permanent, full-time

​Permanent, ful​l-time

Location: Vancouver, BC
Start Date:  Immediately
Note: The position requires on-call and periodic weekend work



The opportunity

Do you have experience managing and evaluating the delivery of high stakes examination services, especially in a health care setting? Does ensuring high standards and rigorous requirements align with your values? And are you interested in playing a critical role with an innovative assessment approach?

We’re looking for an Assessment Operations Manager for the Nursing Community Assessment Service. This role will provide leadership and oversight to the operations of assessment centre activities, allowing for the administration of hundreds of assessments annually to nurses and health care aides seeking licensure in British Columbia.

Who we are

The Nursing Community Assessment Service is a unit within the BC College of Nursing Professionals.  BCCNP is a newly-created regulatory college that brings together all nursing disciplines within one organization.  BCCNP is empowered under the Health Professions Act to regulate the practice of all licensed practical nurses, registered nurses, registered psychiatric nurses and nurse practitioners in British Columbia. Regulation helps to protect the public by ensuring that professional care or service received by the public is competent, ethical and meets the standards that society views as acceptable.

At BCCNP each of us strives to meet our commitment to the following values to maintain a workplace that is respectful, and that supports the well-being of every BCCNP employee:

  • Trust is essential
  • Better together
  • Speak the truth
  • Protect the public
  • Stay curious

As a member of the team, you can expect to be treated in a respectful and professional manner. While your workload will be busy, the college supports staff in achieving a healthy work-life balance.

BCCNP launched the NCAS assessment service in January 2017. NCAS assesses the competencies of those seeking licensure to enter practice in BC as health care assistants, registered nurses, licensed practical nurses, and registered psychiatric nurses. The high-stakes assessment is comprised of a computer-based test that is administered at testing sites all over the world, as well as a simulation-lab and oral assessment, both delivered at a nursing simulation lab in Vancouver BC.  The NCAS assessment is aimed at providing candidates and nursing regulators a consistent, rigorous and defensible approach to determining the extent to which individuals possess the competencies required to enter practice safely. NCAS works with regulators to enhance BC’s capacity to build and maintain a safe, competent and adequately resourced nursing workforce.  ​

The position

Reporting to the NCAS Director, the Assessment Operations Manager oversees all assessment site activities, ensuring that assessment services are delivered according to the highest standards of security, rigour and professionalism. The AOM is responsible for: managing relationships with assessment delivery service providers; hiring, training and overseeing the work of Assessment Centre Coordinators; developing training pathways for service staff; and auditing assessment sites. Working closely with the director, the AOM works to expand the program through the development of new assessment sites.  The AOM also supports assessment operations for the BCCNP Nurse Practitioner Objective Structured Clinical Examination (OSCE). 

Direct reports​

  • Assessment Centre Coordinators 
  • Assessment Centre Service Staff (including assessors, standardized patients, standardized patient trainers, technicians and admin support)​

Responsibilities

A. Assessment Services Management and Delivery

The AOM oversees delivery of NCAS assessments, ensuring they are administered according to the highest standards of security, consistency, rigour and professionalism. This work includes, but is not limited to:

  • Developing/revising all policies and procedures manuals and guidebooks that set out performance standards and expectations for the assessment sites and staff
  • Recruiting, training, coordinating and evaluating all assessment centre coordinators; collaboratively establishing work schedules and accountabilities to ensure that all tasks related to administering the assessments are completed efficiently
  • Planning and overseeing operational workflow, including the identification of optimal staffing frameworks for facilitating the smooth operation of the Simulation Lab and Oral assessments at various assessment sites to ensure efficiency of resources
  • ostablishing logistics and processes for assessment taker management at assessment sites
  • Monitoring service provider compliance with contracts and managing relationships with service providers and other stakeholders
  • Conducting regular audits of all assessment sites to ensure compliance with accepted standards for security, reliability, validity, customer service and access. 
  • Supporting assessment centre coordinators to resolve issues as they arise (escalating as necessary)
  • Financial management, including invoicing, the development of budgets and financial reports
  • Conducting periodic cost/benefit and comparative analyses and making recommendations for continuous improvement and innovation of assessment site services.
  • In collaboration with the director, supports the development of new assessment sites: identifies, visits, and evaluates potential sites for assessments; identifies site development needs and develops project pathway leading to launch of new site.​

B. Nurse Practitioner OSCE Operational Support 

The AOM provides support to the BCCNP Nurse Practitioner OSCE Coordinator in the delivery, development and evaluation of the OSCE ​

C. General NCAS responsibilities

The Assessment Operations Manager contributes to the day-to-day activities of NCAS, liaising with assessment takers, supporting all projects and programs, contributing to organizational planning processes, and furthering NCAS’ spirit of innovation.  

Qualifications​

Essential:

The ideal candidate for this position will have the following:

  • Minimum of five years’ experience managing the delivery of examination programs, especially performance-based or practical assessments, preferably in a health care setting 
  • Bachelor’s degree (Masters preferred) in public health, business administration, organizational management, health sciences, public administration, education, nursing, or a related field
  • Minimum three years staff management experience that includes performance evaluation, conflict resolution, training and coaching
  • Experience performing program evaluations and/or program audits
  • Demonstrated financial management and experience
  • Experience implementing projects from launch through to evaluation
  • Experience managing the needs and expectations of multiple stakeholders
  • Demonstrated ability to take initiative, to manage complex sets of activities, programs, timelines and expectations simultaneously
  • Excellent computer skills including with Excel, Word, database management systems (CRM), and an ability to adapt to emerging technologies
  • Exceptional time-management skills with an ability to manage multiple tasks simultaneously

Assets:

  • Experiencing managing a simulation lab or conducting simulation-based education is preferred
  • Knowledge of nursing 
  • Knowledge of the health regulatory environment

To be successful in the role, the ideal candidate will also have:

  • Exceptional analytical and problem-solving skills, particularly in time-limited situations
  • An ability to think creatively, to innovate, and to contribute to the ongoing evolution of activities and organizations
  • Demonstrated leadership skills
  • An ability to thrive in an environment of ambiguity, to embrace change
  • Exceptional written and oral communication skills
  • Exceptional inter-personal skills and cross-cultural competencies

Note: this position is required to work “on-call” during assessment service delivery periods.

How to apply

Please forward your resume and cover letter, indicating where you learned of this opportunity, to careers@bccnp.ca. The closing date for applications is 9 a.m. Pacific, Oct. 21, 2019. Interviews will take place Oct. 23 - 24.

To learn more about our organization, please visit www.ncasbc.ca. Thank you for your interest in the BC College of Nursing Professionals, and the Nursing Community Assessment Service.​