Do you have strong communication, problem solving and technical skills? Are you keen to document, analyze and design business processes? Are you passionate about delivering a high level of service?
If you answered YES, the BC College of Nursing Professionals (BCCNP) is hiring a Registration Services Advisor. As a Registration Services Advisor (RSA), you will work closely with the Registration team and cross-functionally to develop, implement and monitor the nurse registration process. This includes reporting on customer service standards and quality, maintaining statistics and documentation, conducting analysis to identify areas of process improvement and developing registration processes, procedures, business requirements and systems impacting registration. Externally, the RSA interacts with applicants, registrants and other key stakeholders regarding BCCNP's registration program, and represents BCCNP on national exam related working groups.
BCCNP is the college empowered under the Health Professions Act to regulate the practice of all licensed practical nurses, registered nurses, registered psychiatric nurses and nurse practitioners in British Columbia. Regulation helps to protect the public by ensuring that professional care or service received by the public is competent, ethical and meets the standards that society views as acceptable.
At BCCNP each of us strives to meet our commitment to the following values to maintain a workplace that is respectful and supports the well-being of every BCCNP employee:
As a member of the team, you can expect to be treated in a respectful and professional manner. While your workload will be busy, the College supports staff in achieving a healthy work-life balance.
Reporting to the Director, Registration & Exam Services, and working closely with the Director, Registration Cases & Hearings, the RSA manages the ongoing administration of the registration, exams and renewal processes to ensure quality assessments in the public's interest.
Baccalaureate Degree or equivalent combination of relevant education and work experience related to health regulation and/or administration.
5 to 7 years of experience in a customer service or service delivery environment.
Experience developing operational policies and procedures.
Excellent customer service skills.
Proven ability to think critically and problem solve appropriately.
Demonstrated conflict management and resolution skills.
Demonstrated organizational skills and a strong attention to detail.
Intermediate level knowledge and experience in Office programs, MS CRM Dynamics and MS SharePoint experience required.
Experience providing direction or oversight to staff/operations an asset.
As the successful candidate, you will enjoy a generous compensation and benefits package.
Please forward your resume and cover letter, indicating where you learned of this opportunity, to firstname.lastname@example.org. The deadline for applications is June 3, 2020.
Thank you for your interest in the BC College of Nursing Professionals.
While we appreciate all responses, only shortlisted applicants will be contacted.