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Business Analyst I

Business Analyst I

Regular, full-time

Are you passionate about using cutting-edge Business Analysis techniques to optimize business processes? Are you excited about working in an innovative, fast-paced and collaborative organization committed to learning and dedicated to making a difference in the world of health regulation?

The BC College of Nursing Professionals (BCCNP) is hiring a Business Analyst I (BA I) to contribute to the growth and improvement of the organization by assessing the business impact of changes, capturing, analyzing and documenting both business requirements and solutions for a number of projects, as well as supporting the communication and delivery of requirements with our stakeholders.

Does this sound like you?

You are an avid process streamliner, and are on top of the latest Business Analysis tools and best practices currently used today. You have noteworthy analytical skills, communication skills and the proven ability to build meaningful relationships with multiple stakeholders.

Who we are

BCCNP is the college empowered under the Health Professions Act to regulate the practice of all licensed practical nurses, registered nurses, registered psychiatric nurses and nurse practitioners in British Columbia. Regulation helps to protect the public by ensuring that professional care or service received by the public is competent, ethical and meets the standards that society views as acceptable.

At BCCNP each of us strives to meet our commitment to the following values to maintain a workplace that is respectful and supports the well-being of every BCCNP employee:

  • Trust is essential
  • Better together
  • Speak the truth
  • Protect the public
  • Stay curious

As a member of the team, you can expect to be treated in a respectful and professional manner. While your workload will be busy, the college supports staff in achieving a healthy work-life balance.

What you will do

Reporting to the Chief Officer, Operations, under the project direction (project assignment and prioritization) of a Project Manager (PM), and under the guidance of the senior Business Analyst (BA) and the PM/BA Team Lead, the BA I works with subject matter experts (SMEs) to understand the business context and to evaluate business needs and requirements. In using data and information collected from the requirements gathering process, the BA I will design optimized business processes, follow standards to create the documentation of technical and non-technical requirements and propose, recommendations and solutions for those processes.

The BA I's focused stakeholder  groups may include business process owners and  core business subject matter experts (SMEs) from BCCNP and potentially other health professional regulatory bodies (RBs) who are using a shared information system (the Consortium or Hub Services).

Internally, in addition to SMEs and IS/IM team members, the BA I liaises with staff from other departments, such as Communications & People. Externally, the BA I may liaise with consultants, contractors and external stakeholders to assess business requirements.

The BA I applies business process streamlining concepts to conduct business analysis, documents business requirements, and provides recommendations for improvements around business operational efficiency.


  1. Under the direction of a Project Manager, researches and analyzes business drivers and supports the business to question, detect and document specific business needs

  2. In consultation with Project Managers and senior BAs to pre-define the scope, chooses the right techniques, conducts work sessions and appropriate activities, e.g., elicitation, for business analysis information gathering and confirms the results obtained with all applicable stakeholders

  3. Prepares accurate and detailed business requirements documents (BRDs), mock-ups for prototype, and functional specification documents, e.g. business process flowcharts, as per team and organizational standards and collected business analysis information; presents documented requests to the business process owners or SMEs for signoff and to project team for solutions that meet organizational standards, whilst being supported by the team lead 

  4. Working with a Project Manager, facilitates the ongoing collaboration with the stakeholders throughout the project life cycle; ensures all stakeholders (business process owners, SMEs, project team and other impacted stakeholders) are informed of all planned system changes and progress of issue resolutions

  5. In consultation with SMEs, creates and manages product backlog items, leads backlog item grooming sessions and identifies the backlog priority; breaks down product items into user stories; for technology enabled processes, works closely with System Analysts (SA) to ensure the requirements are complete, unambiguous and consistent with other related system requirements

  6. Sets up solution acceptance criteria; validates outputs and reviews the impact of implemented resolutions over time by gathering and analyzing user feedback to ensure all requirements and designs align with business requirements and support the delivery of the needed value

  7. In consultation with a Project Manager, coordinates and facilitates user acceptance testing (UAT) to ensure requested features are successfully deployed without impact to existing functionality; in conjunction with the Project Manager, obtains business sign off on completed UAT

  8. In consultation with a Project Manager and senior BAs, follows a standard approach to identify and close document gaps for business requirements

  9. With a continuous improvement mindset, identifies opportunities and recommends enhancements to existing business procedures; including identifying process deficiencies, user operational inefficiencies and ways of improving business efficiency using BPS concepts and procedures

  10. Proactively maintains effective working relationships and partnerships with all applicable stakeholders across the organization. Facilitates the change management process to support the implementation of the designed solutions with PMs and SMEs

  11. Develops and maintains a broad understanding of the Consortium members' services and stakeholders. Develops solid working knowledge of core business domain with good understanding of the broad information system platform including Microsoft CRM and SharePoint to ensure requirements are feasible

  12. Liaises with System Analysts to facilitate services support during the maintenance and operation through troubleshooting system problems

  13. In consultation with a Project Manager, assists with the development and maintenance of project plans for assigned projects by providing input to planning; including timelines, dependencies and priorities, and gives regular status updates, such as highlighting potential risks to the project manager and other stakeholders

  14. Assists Data Analysts and the Information Management Team with data mapping and report development

  15. Fosters and maintains an organizational culture that promotes mutual respect, teamwork, and service excellence

Your education & skills

  • Bachelor's degree in information systems, computer science, business administration or related discipline, plus a minimum of 1-3 years recent related experience; or the equivalent combination of experience and education
  • Demonstrated understanding of the systems development life cycle and agile, scrum project management methodology, BA modelling and requirements gathering tools and process mapping
  • Demonstrated experience in visual thinking and ability of finding suitable BA tools to represent complex information in an understandable textual and/or visual model to engage audience and connect them quickly to critical information for further inputs
  • Demonstrated understanding of business process streamlining and re-engineering
  • Ability to analyze system/operational problems and recommend innovative solutions
  • Demonstrated problem solving skills, analytical thinking and attention to detail
  • Excellent oral, written and interpersonal communication skills. Ability to communicate complex ideas in simple terminologies and convey the intended outcome
  • Ability to establish and maintain strong relationships with stakeholders with varied systems knowledge
  • Demonstrated continuous improvement mindset, good understanding of change management concepts and ability to recognize potential limitations and opportunities and risks
  • Demonstrated customer service skills and ability to understand and manage the customer expectations
  • Demonstrated proficiency in using MS Word, Excel, PPT, Visio and basic data analysis tools and methodology
  • Ability to work effectively independently and as a collaborative member of a team
  • Ability to organize and manage concurrent projects and activities, keeping team members and stakeholders informed of progress and significant issues
  • Demonstrated initiative and self-direction abilities with good time management skills
  • Knowledge and experience with modern quality assurance concepts and practice is an asset
  • ECBA+, CCBA or candidates for IIBA CBAP certification is an asset
  • CSM, CSPO, Agile Business Analyst certification is an asset

Compensation and benefits

As the successful candidate, you will enjoy a generous compensation and benefits package.

How to apply

Please forward your resume and cover letter, indicating where you learned of this opportunity, to The closing date for applications is Sept. 15, 2019.

Thank you for your interest in the BC College of Nursing Professionals.

While we appreciate all responses, only shortlisted applicants will be contacted.