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Professional Conduct Review Investigator

Professional Conduct Review Investigator

Regular, full-time

Do you work in professional regulation, patient safety or healthcare risk management? Workplace investigations and management, particularly in a healthcare setting? Medical legal investigation or forensics? Are you a keen investigator? The BC College of Nursing Professionals (BCCNP) has a great opportunity available for the full-time regular position of Professional Conduct Review (PCR) Investigator.

Working as an investigator, you will plan and conduct investigations of complaints ranging from nursing competence deficits to patient neglect and abuse. Your role includes interviewing witnesses and gathering evidence, drafting and presenting investigation reports, negotiating agreements with registrants at the direction of the statutory decision-maker, and communicating outcomes to relevant parties. You may be called to testify at a discipline hearing. Your work will be supported by a dedicated team of investigators and legal counsel with backgrounds in nursing, investigation, regulation, and the law.  

An NP, LPN, RN, or RPN designation or equivalent training is an asset, as is direct experience conducting investigations. Equivalent education and experience will be considered. Please highlight any area of specific investigative expertise in your application.

Who we are

BCCNP is the college empowered under the Health Professions Act to regulate the practice of all licensed practical nurses, registered nurses, registered psychiatric nurses and nurse practitioners in British Columbia. Regulation helps protect the public by ensuring that the healthcare they receive from nurses is competent and ethical, and that the profession maintains a suitable membership capable of providing safe and effective care.

At BCCNP each of us strives to meet our commitment to the following values to maintain a workplace that is respectful and supports the well-being of every BCCNP employee:

  • Trust is essential
  • Better together
  • Speak the truth
  • Protect the public
  • Stay curious

As a member of the team, you can expect to be treated in a respectful and professional manner. While your workload will be busy, the college supports staff in achieving a healthy work-life balance.

What you will be doing

Reporting to the Director, Inquiry and Discipline and working as a key member of the professional conduct review team, the PCR Investigator investigates complaints about BCCNP registrants, drafts and presents investigation reports, negotiates outcomes directed by the statutory decision-maker, and communicates the outcomes to the relevant parties.

Responsibilities include

  • Planning and conducting complaint investigations in accordance with the Health Professions Act, including reviewing medical records and interviewing complainants, registrants and witnesses
  • Drafting and presenting investigation reports summarizing the evidence
  • Negotiating the outcome directed by the statutory decision-maker
  • Communicating the outcome to relevant parties by phone and letter
  • Where required, appearing as a witness at discipline proceedings conducted by BCCNP, and in other legal proceedings
  • Liaising with legal counsel as required in order to ensure that the investigative and resolution process is compliant with the Health Professions Act and related bylaw and policy
  • Collaborating with team members on specific investigative portfolios and policy projects
  • Communicating with health authorities, law enforcement and other government agencies as required
  • Working with BCCNP staff to ensure that appropriate physical and/or electronic records of complaint and inquiry files are kept and maintained

Note: This position may require some limited travel, typically within the province and for short durations.

Your education, experience & skills

  • Degree in nursing or healthcare, with MA/MSc an asset; professional certificate or equivalent demonstrated experience in workplace, licensing or regulatory investigations, preferably in the healthcare setting; formal training in medical legal investigations; lawyer or paralegal certification; or equivalent combination of education and experience
  • Direct experience conducting investigations a priority, with knowledge of trauma-informed investigative practice an asset
  • Strong risk assessment, communication, and writing skills a priority
  • Demonstrated ability to independently manage a complex caseload and make discretionary decisions in accordance with risk mitigation goals, precedent, policy and legislation
  • Experience in negotiation and mediation an asset
  • Experience drafting institutional policy an asset
  • 5 or more years nursing or equivalent experience, or management experience in healthcare, an asset
  • Advanced skills in MS Outlook, Word and Excel and experience using organization-specific databases, web browsers and search engines a priority

Compensation & benefits

As the successful candidate, you will enjoy a generous compensation and benefits package.

How to apply

Please forward your resume and cover letter, indicating where you learned of this opportunity, to The closing date for applications is February 9, 2020.

To learn more about our organization, please visit Thank you for your interest in the BC College of Nursing Professionals.

While we appreciate all responses, only shortlisted applicants will be contacted.